The Standard Thirty-Day Right of Return
We take pride in the structural integrity and design elegance of our coffee tables, dining chairs, living room sofas, and dining room sets. If you are not entirely satisfied with your purchase, we provide a definitive thirty-day return policy.
The eligibility window opens precisely on the calendar day that the tracking system marks the item as successfully delivered to your specified shipping address. Any return request initiated after thirty calendar days have elapsed will be categorically rejected.
Product Integrity and Return Eligibility Standards
To qualify for a full refund under our return policy, the furniture piece must be returned in its original pristine condition. It must be completely unused, free of cosmetic blemishes, scratches, fabric tears, structural damage, pet dander, or ambient odors, and must remain entirely un-assembled if it was delivered in flat-pack form.
Crucially, the item must be returned securely packed inside its original factory box, complete with all internal protective structural styrofoam inserts, hardware packets, assembly instruction pamphlets, and peripheral components. Items returned without their original packaging or missing core components will be subject to heavy depreciation fees or denied return processing entirely.
Allocation of Return Shipping Costs
For all returns initiated due to consumer preference, buyer’s remorse, aesthetic reassessments, or spatial miscalculations (where the item does not fit within your room architecture), the customer is solely responsible for organizing and paying for all return shipping costs.
Because furniture falls under heavy freight categories, return shipping fees can be significantly high. We strongly recommend utilizing an insured, trackable freight service, as fdmax.com assumes zero financial or structural liability for items that are lost, broken, or structurally compromised during return transit from your residence to our warehouses.
Comprehensive Return Initiation Steps
To formally launch a return, you must follow these precise operational steps:
- Contact our customer support team directly at support@fdmax.com, explicitly stating your original order number, the item name, and your specific reason for requesting a return.
- Submit high-resolution photographic evidence demonstrating that the item remains undamaged and is securely housed within its original packaging.
- Upon review and approval by our compliance department, we will issue you a formal Return Merchandise Authorization (RMA) number along with the exact delivery address of the appropriate fulfillment warehouse.
- Affix the RMA clearly to the exterior of the shipping container and dispatch the item via a trackable freight carrier. Do not ship items back without an active RMA, as they will be rejected at our receiving docks.
Refund Processing Windows
Once your return shipment is received at our facility, it will undergo a thorough inspection by our quality assurance specialists to verify its compliance with our eligibility standards. This diagnostic process takes between five to seven business days from arrival.
Upon approval, a refund will be processed back to your original method of payment. Please note that banks and credit card companies frequently require an additional seven to ten business days to settle funds and post the transaction to your account statements. Original shipping fees paid at checkout are non-refundable.
Damaged, Defective, or Incorrect Deliveries
In the highly unlikely event that your furniture arrives with structural defects, factory damage, or constitutes an incorrect item delivery, you must document the discrepancy immediately. Note any visible punctures or crushes on the carrier’s physical delivery receipt before signing for the shipment.
Take immediate, clear photos of the damage and contact us at support@fdmax.com within forty-eight hours of delivery. In verified instances of transit damage or manufacturing defects, fdmax.com will cover all expenses to dispatch a replacement item or part, or arrange a full refund including return shipping costs at zero auxiliary expense to the buyer.